What is Food Tracker®?
We know that time can feel endless when you're waiting for your food to arrive, so being able to track your order progress should provide some reassurance. Our restaurants and couriers use Food Tracker® to display when:
- Your order is confirmed
- Your meal is being prepared
- Your food is on the way
- Your food is arriving at your door
Please note that Food Tracker® may not always give the exact information mentioned above when the restaurant or courier does not update their progress. You can still check the timer, though, to get an idea of the status of your order.
Where do I find Food Tracker®?
Once you've completed your order, keep the app or browser window open, and Food Tracker® will appear automatically.
If you close it, you can find it by signing into your Takeaway.com account. Go to the main menu and click or tap 'Orders'. You'll find your current order at the top of the page and a link to reopen Food Tracker®.
No order history? No problem! Check your confirmation email for a link to Food Tracker®.
Why don't I see anything moving on the map?
Not all restaurants and couriers share their data with us; therefore, we cannot provide live updates for all orders. You'll still see a timer that shows the delivery time confirmed by the restaurant.
We're working on getting all restaurants to share their data to provide detailed updates for all orders and a better tracking experience.