Please set the card status to 'Disabled' in the admin portal and order a new card.
What do I need to do when a user loses their card?
Was this article helpful?
Related articles
My company is already signed up for Takeaway Pay. How do I request cards?
All eligible companies can request cards for activated employees via the `Users' tab in the admin portal. If you need assistance, please contact your account manager.
I have requested more information through the website, what now?
You will be contacted by our team within 2 business days.
Where can the card be used?
The card can be used only offline and is limited to restaurants, cafes, and other food establishments. It does not work for online payments.
What does KYC mean?
Adyen is our issuing partner for the Takeaway Pay cards and is obligated to know their clients. Payment industry regulations require Adyen to verify the identity of their clients t...
Can different budget rules be set for the card and the online allowance?
Currently, no. The same budget will have the same rules.