How do star ratings work?

We present a restaurant's average (star) rating in two places: under their name on the restaurant listing page and the restaurant's menu page, represented by stars or a decimal rating. A restaurant’s average rating is calculated by combining consumers’ ratings for quality and delivery, with quality being worth more than delivery. An average rating is then calculated based upon all of the published reviews, and is updated on a regular basis.

Ratings that are part of a review that has been removed from the platform may (in limited circumstances) still be considered in average rating calculations. For more info on when reviews/ratings may be removed and what this means, take a look at "Does moderate reviews?"

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