Do I need to submit my availability to deliver?
Submitting your availability helps match schedules with expected demand, but it’s completely optional. If you’d like to share your preferred slots for the upcoming week, you can submit them in the courier app every Wednesday by midnight. You can also pick up open runs or simply jump online whenever you’re ready to deliver.
Do I need to confirm delivery runs?
Confirming scheduled and open runs is the best way to secure your preferred slots so they aren't released to other couriers. To confirm a run, head to the ‘My Delivery Runs’ tab in the app and follow the prompts.
When do I know if my schedule is published?
Schedule options are published every Thursday. Submitting your availability helps us highlight relevant slots for you, but you can always grab additional open runs whenever you want to add more time.
Can I change delivery runs?
Yes. You have full flexibility over your schedule. If you decide not to deliver during a run you saved, simply tap the ‘X’ icon on the right side of the delivery run block and select ‘Drop Delivery Run’ to release it.
Can I start my delivery run early or finish later?
You choose when you deliver. If you want to start before a saved run, switch your status from “Offline” to “Available” whenever you’re ready to take orders. If you want to wrap up early, tap the three dots in the top right corner of the app and select ‘End Delivery Run’.
What are open runs?
Open runs are extra shifts available for anyone to pick up whenever they choose. You can browse and book open runs directly in the app, particularly during busy periods.
What are delivery run extensions?
If your delivery zone is busy toward the end of a run, you may see an option in the app to extend your time if you’d like to keep delivering.
How does scheduling work?
Schedules are built using forecasted order volume and courier availability. If you don't see any matching slots assigned for a given week, you can still deliver anytime by picking up open runs in the app or switching your status from “Offline” to “Available.”
For anything else, check out our Help Centre or reach out through our courier support form.
