Customers can rate the quality of their order using a 5-point scale (represented by stars) and delivery on a 3-point scale (represented by emojis).
A store’s rating for each order is calculated by combining consumers’ ratings for quality and delivery, with the quality rating given double the weight of the delivery rating. A store’s overall rating is then determined by averaging the 25 most recent ratings. The overall rating is updated whenever a new rating is submitted. We present a store's overall rating in key places, including under their name on the store listing page and on the store's menu page, displayed as stars or a decimal rating.
Customers can also leave a review for their order to share their experience or provide feedback to the store. Consumer reviews will only be visible to the store.
Customers can see their ratings and reviews from their account’s order history page.
In limited circumstances, ratings connected to moderated reviews (i.e., submitted for the same order) may still count toward the overall store rating. For more info on when reviews/ratings may be removed and what this means, take a look at "Does Takeaway.com moderate reviews?"