Yes. While we won't change a review, we will delete reviews that:
Contain any assertion which could constitute defamation, an insult or an opinion which could offend the sensitivity of certain users
Promote, support or invite violent or discriminatory behaviour
Infringe intellectual property rights or the right to own a third-party brand
Constitute the violation of a contractual clause or a legal obligation of confidentiality
Promote any illegal, unauthorized or dangerous activity
Present a case of violation of the privacy of others
Give an impression that this opinion results from our own services or commits us
Give a notice on behalf of another person by usurping an identity, or giving a false idea of your relations with a third party
Contain fake content
Relate to the Takeaway.com service and not the restaurant concerned when they result from people who have not placed an order, or are based on circumstances that are too imprecise to make the review useful to other users
In limited scenarios, when we remove a review, the rating may still influence the average rating. For more info on average review calculations, see our "How do ratings work?” FAQ
Please note that it is against Takeaway.com policy for businesses to contact customers who have submitted ratings and reviews.