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Training & Quality Team Lead - Western Europe - Enschede

Your Job

  • Manage, direct, organise and control the Training and Quality department
  • Manage the day-to-day activities of a team of trainers and quality specialists
  • Recruit and onboard new staff for the designated location in a timely manner
  • Conduct performance review with employees and provide continuous feedback
  • Ensure new hire onboarding training and quality activities are rolled out and deployed as intended and directed by the global team(s).
  • Provide training and quality reports (weekly / Monthly / Quarterly) to relevant stakeholders (locally and globally), reflecting on individual results (local) and team performance (local), and advise on development opportunities.
  • Close collaboration with the Team Lead layer Advise relevant stakeholders on process, training and quality improvement opportunities

Your Profile

  • High Education, preferably in: Education, Coaching, Training, People management, and/or Communication studies
  • Experience with training, coaching, mentoring and first steps in managing teams
  • Leadership experience is a plus
  • Excellent communication and language skills
  • Flexible Experience with contact center operations and functions across multiple departments
  • Fluent and excellent written skills in English and local/team language.
  • Organization and time management skills Ability to work and negotiate in a team environment
  • Ability to work independent of supervision Positive attitude, good judgement, and strong work ethic

Our Offer

  • Excellent training (adult learning) skills and interpersonal communication skills
  • Excellent understanding of quality (approach, metrics)
  • Organization and time management skills
  • Ability to work and negotiate in a team environment
  • Ability to work independent of supervision
  • Positive attitude, good judgement, and strong work ethic
  • Flexible, team builder & people person

Application process

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