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Business Analyst (Payments)

You are member of a small team supporting in-depth payment analysis and other operational analytics on transactions concluded on the Takeaway.com platform. Takeaway.com Payments bv (“TP”) processes regular payments to its customers (restaurants) on the back of these transactions. TP is supervised by the Dutch central bank as payment service provider and offers its services in European countries. To safeguard a proper payment process and adhere to the money laundering and/or financing of terrorism laws, a massive amount of transactions requires monitoring every day, to safeguard the integrity of orders on the platform. Also analysis on the right mix of payment methods to maximize user experience and to keep our platform safe and reliable for consumers and restaurants is important.

Your job:

As a payment analyst, you will not only leverage analytic tools to monitor transactions and support the development of the payment business scheme, but also you will take part in discussing that development and be pro-actively involved in establishing tactical direction and positive working relations in a small team. 

  • Proactively play a supportive role in negotiating with online payment service providers, improving their performance where possible and monitor contract compliance
  • Periodically report to your stakeholders such as Product, Sales, Customer Services, Finance, Compliance and the Management Board on transaction observations in a way that can easily be understood by using business terminology
  • Provide backlog management, iteration planning and elaboration of data stories and implement new business processes associated with analytic solutions
  • Keep abreast with ECB/DNB guidance on Transaction Monitoring
  • Regularly assist to monitor millions of transactions processed every day using our analytics tools such as Redshift, Tableau
  • Lead development of payment functionality and customer experience by collaborating with other teams in Takeaway
  • Supporting budgeting and financial projections of future business
  • Various ad hoc investigations and reports to support the development of TP as payment service provider within the Takeaway group and ensuring an optimal efficient and effective payment process to support traffic on the Takeaway platform

Your profile:

  • 5+ years of working experience in data analysis, product management and reporting in Payment service providers, payment divisions in financial institutions or similar type of jobs in e-commerce and/or food delivery businesses
  • 3+ years of hands on experience on SQL and relational databases
  • 3+ years of hands on experience on visualization tools such as Tableau, Power BI, Qlikview, MicroStrategy, Looker
  • Strong oral and written communication skills with the ability to visualize data insights and create a storyline that captures the audience
  • Business acumen to quickly adapt TP’s objectives and key results and its culture and position within the wider Takeaway group
  • Excellent organizational skills, ability to prioritize tasks, and manage time efficiently
  • Team member being part of small group of people dedicated to TP as a supervised payment service provider

Our offer:

  • Have impact, being able to help change the company with superb insights due to the direct connection with the Managing Directors
  • Big data!
  • Work in a fast-growing company
  • No need to wear suits every day anymore! Allowed to come to office with wearing casual clothes every day
  • Being part of a new, young, professional and international team
  • A competitive salary including 8% holiday allowance
  • Travel costs 1st class public transportation
  • Pension plan 60% paid by Takeaway.com
  • 26 holidays a year on a full-time basis
  • An office location within the heart of Amsterdam (5 min. from Central Station)
  • Internal as well as external schoolings and conferences
  • Hackathons and prototyping of new solutions
  • Awesome team events

Application process

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