You start your day with the first visitor at your desk, while you are taking off your coat. “Please help me, I deleted the internet!” Of course you can, you are a Support Specialist. After recovering the Chrome Desktop shortcut, you get a coffee and continue your day by monitoring several network services. It is the middle of the month and as always you check the new hires, create accounts for them and make a hardware order (spoiler alert: nothing is unbreakable). After lunch with your colleagues, you are working on your project: A faster method to run our software on our 80+ Windows Clients. At the end of your day, suddenly a panicked supervisor storms in: “All the phones are going off simultaneously, can you please help?”. Of course you can, you are a Support Specialist.