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After Sales Representative - Bucharest

Are you ready for the adventure as our new After Sales Representative at Takeaway.com? Building relationships with new restaurant owners in order to meet with and get to know us or convincing the existing clients on our platform to stay with us - no conversation is too challenging for you!

Your Job

The goal of our After Sales Representative is to keep current restaurants on the platform and to ensure high retention levels. One of their main responsibilities is to handle restaurant retrievals. To achieve their goals, they often need to work closely with other departments in the company and solve customer issues effectively.

Next to keeping restaurants on the Takeaway.com platform, the After Sales Representative is THE person to go to when the owner of a restaurant changes. Contacting the new owner, convincing him/her to work with us, gathering the full contract information and closing the old contract are part of the work with the customers.

  • Keep restaurant partners on the platform, increase retention and decrease cancellation rate

  • Deal with owner changes - organize and execute all owner changes, so that the restaurants can go online again as quickly as possible

  • Managing cancellation requests with the aim to keep restaurants satisfied and online

  • Work closely with the team and other departments for excellent results 

  • Reporting of sales performance and communication via our CRM system

  • Support in occasional projects within or outside the assigned region

  • Monitoring of and feedback on competition’s activity

Your Profile

  • Relevant education & work experience, preferably in sales, customer services or after sales
  • Perfect communication skills in Romanian and very good in English
  • Strong communication and listening skills
  • Positive attitude and persistence, able to solve issues or complaints whilst providing the best service
  • You find pleasure in building excellent relationships whereby patience and understanding is key
  • Can work individually as well in a team and you are a relevant link between different departments

Our Offer

  • Variety in your work and a fantastic, informal team atmosphere
  • A challenging environment that will stimulate you to grow as a professional
  • Awesome company events (e.g. summer party and yearly skiing trip)
  • A competitive salary
  • Work in a fast-growing, international eCommerce company
  • A dynamic work environment with a culture that is open, innovative and performance-orientated

Application process

Phone interview
1st Interview
2nd Interview

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