Placing an order
How do I change my order?
Once your order has been placed it is directly sent to the restaurant. If you wish to change your order, you will therefore need to call the restaurant on the phone number provided in the confirmation email. Seen the short lapse of time in which restaurants prepare orders, you can unfortunately not change your order through Takeaway.com.
If you have paid for your order online, you must cancel the order and place a new order with the correct products. In this case please contact our customer service, so that we can refund the total amount of the cancelled order (after confirmation from the restaurant).
How do I cancel my order?
To cancel an order, you must immediately contact the restaurant. You will find the phone number in the confirmation email. A cancellation is not always possible through Takeaway.com because the restaurant must directly be informed about the cancellation.
If you paid your order online, you must inform Takeaway.com of the cancellation by contacting our customer service. Takeaway.com will check the cancellation with the restaurant and refund the total amount of the order. This refund can take up to 10 days depending on the payment method.
How is my order confirmed?
Once you have placed your order, you will receive a confirmation email sent to the address you entered while ordering. Keep this email and your order number in case you have any questions or remarks regarding your order. When you have received the confirmation email, Takeaway.com does all the rest. Just sit back, relax and enjoy your meal!
I have not received a confirmation.
If you receive an order number after placing your order, then your order has been submitted. The confirmation email is probably just in your spam rather than in your inbox.
If you did not receive an order number either, contact our customer service to find out if your order is being processed or not. Please provide us with the e-mail address you entered when ordering and the name of the selected restaurant.
Where can I specify special requests for my food?
We try our very best to have all possible options available through choice boxes in our menus.
In addition you can add remarks per food item. First you put the item in the basket. If you then show the basket, you have the possibility to add a remark per item. To do that you press the little pen to the left of the food item. You can now write all remarks only for this food in the box. Ready? Press "Add". Changed your mind? With this function you can also change or delete your remarks.
Any general information, like explanations for your address or delivery? Let the restaurant know in the last step of your order. There you will find an input box "remarks" to let the restaurant know.