Customer service

BG

Payment

How can I pay for my order?

Various payment methods are available:

  1. Cash (exact amount or more)
    Select 'cash' on the checkout page and then pay the driver at your doorstep.

  2. PayPal
    Select 'PayPal'on the checkout page. Click on 'Place order'. You will be redirected to the secured PayPal-forms, where you can follow its instructions. Once the payment is confirmed, the order arrives in our system and is directly sent to the restaurant.

  3. Paypal Reference Payment
    If you are logged into your customer account on our website, you can chose to link your PayPal account details with your customer account. This option is offered on the final page. After you have successfully linked the two accounts and paid for your order with PayPal, your PayPal account details will have been saved. This means that the next time you place an order with us (and are logged in to your customer account), you do not need to fill in your PayPal account details nor verify your payment again. It is always possible to remove the PayPal account details from your customer account. This option is available in the final page when you have logged into your customer account and chosen the PayPal payment option.

  4. Credit Card (American Express/Master Card/ VISA)
    Select 'American Express', 'Master Card' or 'Visa' on the checkout page. Click on 'Place order'. You will then be redirected to our secure SSL pages to complete the payment. Once the payment is confirmed, the order arrives in our system and is directly sent to the restaurant.

  5. Bitcoin
    To pay for an order using Bitcoin, please select the "Bitcoin" option and click "place order". You will then be redirected to our payment provider for Bitcoin, Bitpay . Here you will open your Bitcoin wallet and a payment request is sent. Bitcoins are traded for your payment of the order. To convert the Bitcoin payment, the current price of Bitpay is used. After a successful completion of your payment with Bitpay, you will be returned to our website. Your order enters our system and will be forwarded directly to the restaurant . Payments using Bitcoins do not have a transaction fee. In order to pay with Bitcoin, you need to install a digital wallet which is possible through special programs and apps that you can download.

  6. Bank Card at home
    Several restaurants offer the possibility to pay your order with your bank card from your doorstep with the use of their portable bank card terminal. In order to do this please select "Bank card at home". The delivery boy will bring along the portable bank card terminal which you will be able to use to pay your order with your card.

  7. Credit Card at home
    Several restaurants offer the possibility to pay your order with your credit card from your doorstep with the use of their portable bank card terminal. In order to do this please select "Credit card at home". The delivery boy will bring along the portable bank card terminal which you will be able to use to pay your order with your credit card.

How do I redeem my voucher?

You can add a discount voucher to your order when filling in the order details. Under the payment methods you can click "Do you have a voucher?". A box will appear where you can fill in your voucher code. Underneath the voucher details are shown. The amount will be automatically deducted from your order amount.

Our vouchers can only be used in combination with an online payment. Vouchers can never be paid out in cash. The same is valid for vouchers gotten through a stamp card.

How high are the payment transaction costs?

Takeaway.com is transparent about the transaction costs. The transaction cost is displayed below each payment before finalizing the order. The charges applied never exceed the costs Takeaway.com has to make itself to be able to provide the payment method to you.

Why do I have to pay transaction costs?

Takeaway.com is only an intermediary between you as a customer and the restaurant. The transaction costs cover the costs borne by us as intermediary to be able to make the payment method available to you as a customer. We only charge the costs we need to pay to the company providing the payment method.

My online payment failed

If you think the online payment has failed, always check if you have received a confirmation email. This email will enable you to see if your order has been submitted and if the order is already paid for or not.

The confirmation e-mail is directly sent once the payment is complete. This may take a little longer if the payment is being processed by the bank, the credit card company or any other payment company. This can take up to 15 minutes.

If after 15 minutes you still have no confirmation email in your inbox, contact our customer service. They will tell you if the order and the payment have succeeded.

How secure are online payments on Takeaway.com?

When processing online payments on Takeaway.com, we use secure SSL pages. This means that these pages ensure the protection of your personal and payment details. This way you can be sure that this information is only visible to you and to us, for the processing of your order.

What happens with my online payment after my order was cancelled?

If you cancel your order in time (before the restaurant is proceeding to deliver the order), or when Takeaway.com or the restaurant cancels your order, the paid amount will be refunded to your bank account or credit card. Depending on the chosen payment method this process can take up to 10 days maximum. Refunding a credit card or PayPal payment happens within a few minutes.

If you think you're entitled to have your money refunded, always contact our customer service.

If you're too late cancelling the order, and the restaurant already proceeded to deliver it, we cannot refund your payment.

At what rate is my Bitcoin payment settled?

Bitcoin payments are charged at the then current price of our payment provider Bitpay.

How will my Bitcoin payment be refunded if the order is (partially) cancelled?

If you paid for your order using bitcoin and the order is cancelled, the refund is paid back to you in CHF as your original Bitcoin payment was converted into CHF. Therefore the Bitcoin rate at the time of your order, is the rate used for the refund. This amount will be refunded to a regular bank account . In case of a (partial) cancellation, our customer service department will ask for your IBAN account number and the name on this account. The details of the account must match the name with which the original order was placed.