Please check if you've used the email address associated with your Takeaway.com account when you placed your order. It can take up to 24 hours for the points to appear in your account. (It may take a bit longer if you've ordered twice in a row.)
If points are still not appearing after some time, please contact us and include the following:
- The email address of your account
- Date and order number of the order(s)
Why didn’t I receive points for my last order?
Was this article helpful?
Related articles
Why can't I use my offer?
The companies participating in our Points decide on their terms of use. Please check the expiration date and the 'Terms of use' of your offer to see if anything would keep ...
I didn't receive my offer.
First, try checking your spam folder. If you still don't see the offer you claimed, revisit 'Points' in your account. Your claimed offers are in 'Personal overview&...
How can I redeem my points for an offer?
You can find our offers by clicking on 'Points' in your account. There, you'll find our collection of offers and discounts from a variety of companies. You can even cla...
Where can I see my points?
You can see and redeem points by signing into your Takeaway.com account.
How many points do I receive with my order?
You receive 10 points when you order via our website and 15 points via our app.