Here are some common reasons why you may not receive a stamp or voucher:
- The restaurant or store is no longer participating in the StampCard programme
- The email is in your spam folder
- You are no longer subscribed to our newsletter
- You used another email address or made a typo while placing your order
- It's been less than 48 hours (a stamp might still be on its way)
- You cancelled your order
If none of the above applies, check your account overview on our website. If we issued a stamp or voucher, it should be visible here. If not, please contact us. For a speedy resolution, please provide us with your email address and the details of your order.
I didn't receive a stamp or voucher after I ordered.
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