Q: How is the delivery time calculated?

There are two types of delivery times. Average delivery time We use data to calculate the average delivery time for a restaurant or store at a certain time. You'll see this time just below the place's name in the business list. Estimated delivery time The restaurant or store confirms the estimated delivery time for your order. If you select a desired delivery time on the checkout page, your selected time will appear on your order confirmation email. If you didn't choose a specific time, the delivery time automatically sets to 'As soon as possible'. If the restaurant or store cannot deliver at your requested time, they are responsible for informing you directly.

Question 1

How is the delivery time calculated?

Accepted Answer

There are two types of delivery times.

Average delivery time
We use data to calculate the average delivery time for a restaurant or store at a certain time. You'll see this time just below the place's name in the business list.

Estimated delivery time
The restaurant or store confirms the estimated delivery time for your order. If you select a desired delivery time on the checkout page, your selected time will appear on your order confirmation email. If you didn't choose a specific time, the delivery time automatically sets to 'As soon as possible'.

If the restaurant or store cannot deliver at your requested time, they are responsible for informing you directly.

Question 2

How do I know if my order is confirmed?

Accepted Answer

Once you place your order, the restaurant or store will receive your order and delivery details. You'll receive a confirmation via email. You can then track your order with Order Tracker.

Question 3

What is Order Tracker?

Accepted Answer

We know that time can feel endless when you're waiting for your order to arrive, so being able to track your order progress should provide some reassurance. Our restaurants, stores and couriers use Order Tracke to display when:
- Your order is confirmed
- Your order is being prepared
- Your order is on the way
- Your order is arriving at your door

Please note that Order Tracker may not always give the exact information mentioned above when the restaurant, store or courier does not update their progress. You can still check the timer, though, to get an idea of the status of your order.

Where do I find Order Tracker?
Once you've completed your order, keep the app or browser window open, and Order Tracker¬Æ will appear automatically.

If you close it, you can find it by signing into your Takeaway.com account. Go to the main menu and click or tap 'Orders'. You'll find your current order at the top of the page and a link to reopen Order Tracker.

No order history? No problem! Check your confirmation email for a link to Order Tracker.

Why don't I see anything moving on the map?

Not all restaurants, stores and couriers share their data with us; therefore, we cannot provide live updates for all orders. You'll still see a timer that shows the delivery time confirmed by the restaurant or store.

We're working on getting all restaurants and stores to share their data to provide detailed updates for all orders and a better tracking experience.

Delivery

How is the delivery time calculated?

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How do I know if my order is confirmed?

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