Question 1

How does Takeaway.com handle allergens and additives?

Accepted Answer

It's important to know what's in your food. That's why we're very eager to have information about allergens and additives (A&A) in place for all products offered on our platform. You can find the details available for each meal by hovering over the 'i' symbol.

The A&A information is missing or wrong.
Providing accurate and complete information is our priority. If you see products with incorrect or missing ingredients, please contact us, and we'll get in touch with the restaurant. Once we receive the correct information, we'll update the A&A section as soon as possible.

I had an allergic reaction to the food I ordered on Takeaway.com
We are very sorry for the issues and inconvenience this has caused and take your situation very seriously. Please contact us as soon as possible with the following details:
- Order number
- Order date
- Email address used to place the order

Question 2

How does Takeaway.com ensure quality?

Accepted Answer

Every restaurant or store is responsible for the quality of their items. If you're not satisfied with your order, please contact the restaurant or store first to explain the situation. Most places take customer feedback seriously and will usually be happy to resolve any issue as quickly as possible.

As we want all our customers to be satisfied, we do value your feedback. Feel free to contact us in case you need any help.

Question 3

How do I review my order?

Accepted Answer

Restaurants and stores
The only way to leave a review is to first place an order via Takeaway.com. After you've ordered from a restaurant or store, you can rate and/or review their items and delivery service on our platform. The easiest way to do that is to check your email after you've received your order. We'll send you a message with a link to review that order. Alternatively, if you have a Takeaway.com account, you can rate and/or review a restaurant or store you have ordered from in the "Orders" section of your account on our website. Where given the option, you may choose to place the review/rating anonymously if desired. You cannot submit a rating or a review for a restaurant or store on our platform unless you have ordered from that place via Takeaway.com. You are only able to submit a rating or a review within the two week period following your order. This process gives us confidence that all reviews and ratings are from customers who have ordered via Takeaway.com.

Leaving a review helps other people find great places to order from. It's also a chance for you to tell the place you ordered from what they did well and how they could improve. Once submitted, you won't be able to amend your review. Takeaway.com therefore asks for all restaurant or store reviews to be based on genuine experience, informative, helpful and respectful. If you do want to remove a review once it has been published, you may be able to do so by contacting customer services. Your request should come from the email address which is linked to your account/that you used to make your order. Every review and rating will be published. However, once published, we will remove a review and/or rating if it doesn't follow our code of conduct. Take a look at our "Does Takeaway.com moderate reviews?" FAQ for info.

Takeaway.com
If you want to review Takeaway.com itself, we'd like to refer you to Trustpilot.

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How does Takeaway.com handle allergens and additives?

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How does Takeaway.com ensure quality?

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