Q: Currency change FAQ

Q: Can I pay in BGN in January 2026? A: You can pay BGN cash in January during the dual circulation period, which will end on 31 January 2026. It is not possible to pay in BGN online. Q: Can I use my BGN vouchers in 2026? A: Yes, if you have vouchers in BGN expiring after 31 December 2025, they can still be used in 2026. They will be converted to EUR upon redemption using the official exchange rate. Q: Can I use my BGN gift cards in 2026? A: Yes, they will be converted to EUR on 2 January 2026. However, take note that they will be unavailable from 00:00, 1 January to 12:00, 2 January. Q: When will the platform be unavailable? A: It will be unavailable from 23:00, 31 December 2025 to 10:00, 1 January 2026.

Question 1

Currency change FAQ

Accepted Answer

Q: Can I pay in BGN in January 2026?

A: You can pay BGN cash in January during the dual circulation period, which will end on 31 January 2026. It is not possible to pay in BGN online.

Q: Can I use my BGN vouchers in 2026?

A: Yes, if you have vouchers in BGN expiring after 31 December 2025, they can still be used in 2026. They will be converted to EUR upon redemption using the official exchange rate.

Q: Can I use my BGN gift cards in 2026?

A: Yes, they will be converted to EUR on 2 January 2026. However, take note that they will be unavailable from 00:00, 1 January to 12:00, 2 January.

Q: When will the platform be unavailable?

A: It will be unavailable from 23:00, 31 December 2025 to 10:00, 1 January 2026.

Question 2

Can I get an invoice for my order?

Accepted Answer

Yes. Please contact the business you ordered from for an order invoice. Contact our customer support team for details about the service and delivery charges for your order.

Question 3

What payment methods can I use?

Accepted Answer

We offer the most popular payment methods to make your ordering experience as seamless and straightforward as possible.

Here's a list of payment methods available at checkout. (Keep in mind some of these methods vary across countries and restaurants):

Cash
Credit card
Apple Pay
Android Pay
PayU
Takeaway Pay

Question 4

What can I do if my online payment failed?

Accepted Answer

Order processing can take up to 15 minutes. Please check your email or SMS for updates on the status of your order. If you have not received order confirmation and payment has been deducted from your account, please contact our customer service team.

Question 5

Euro dual pricing

Accepted Answer

The conversion required for the dual pricing display is carried out by dividing the numerical value in levs by the full numerical value of the official exchange rate expressed in six digits with all five decimal places (namely - 1,95583 levs per one euro).After the conversion, the resulting amount is rounded to the second decimal figures on the basis of the third digit, whereas

(i) if the third digit is less than 5, the second digit shall remain unchanged, respectively

(ii) if it is equal or greater than 5, the second one shall be increased by one unit.

Here's a worked example: In event of conversion of 10 leva, this amount is firstly divided by 1,95583. The resulting amount thereof - 5,1129 is rounded to the second digit based on the third, i.e. 5,11 euros would be the final amount, since the third digit is lower than 5.

Payments

Currency change FAQ

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Payments

Currency change FAQ

Related articles

Can I get an invoice for my order?

What payment methods can I use?

What can I do if my online payment failed?

Euro dual pricing

Couldn't find what you were looking for?

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