This page sets out the terms and conditions on which we, Takeaway.com (“we”, “our”, or “Takeaway.com”), offer the customer programme “Takeaway.com+” which gives purchasers free delivery for a defined period (dependent on the duration of the membership you buy) for use on eligible orders at participating partners on the Takeaway.com website and app (together the “Platform”) in Belgium (“Takeaway.com+”) on the terms set out below (the “Takeaway.com+ Terms”).

These Takeaway.com+ Terms govern Takeaway.com+, including Takeaway.com’s relationship with purchasers of Takeaway.com+ (“you” or “your”), and how you manage your accounts.

Processing of personal information under these Takeaway.com+ Terms are subject to Takeaway.com’s Privacy Policy and collectively consist of the following parts:

  1. The terms of Takeaway.com+ (the “Terms of Use”); and
  2. The terms relating to the different rewards and offers from Takeaway.com offered as part of the Takeaway.com+ programme and selected third party brand partners (“Third Party Partnerships”)

    Part 1 - Terms of Use

  1. These Terms of Use set out how you may use Takeaway.com+. By accessing and using Takeaway.com+ you are deemed to accept these Terms (and the standard Takeaway.com Website Terms and Conditions) and confirm that you accept and agree to comply with them. Please read them carefully and if you do not accept them, please do not purchase or use Takeaway.com+.
  2. New services: Takeaway.com+ is continually evolving. We reserve the right to enable new features and functionality at any time and you agree that we may make available, provision and/or deploy the same or similar at any time in accordance with these terms, and/or any special terms as updated to you.
  3. Takeaway.com reserves the right to amend or cancel either all or part of Takeaway.com+ in accordance with the notice and termination rights set out in its general Website Terms and Conditions, and at its sole discretion.

    4. Part 2: Takeaway.com+ Terms

  4. Takeaway.com+ provides you with a €0 delivery fee on orders placed at participating Partners for the duration of the plan from the day of purchase, subject to a minimum spend of at least €15.00 (before associated taxes, tips, and fees are applied) and the limited restrictions set out in paragraph 5 below. Such minimum order value may vary depending on the Partner selected, but will always be shown to you before placing your order on the platform. Participating partners may change at any time.
  5. Certain partners may be subject to additional delivery fees and restrictions. If this is applicable the additional fees will be shown to you before placing your order on the platform. This includes where the delivery fee, without Takeaway.com+, would exceed €5.99 to the selected delivery location. In this instance, Takeaway.com+ would cover the first €5.99 of the delivery fee for this location, with the remaining cost of delivery being shown to you in your basket before placing your order.
  6. Service charges and other charges may still apply to an order. Such costs will always be shown before you complete and pay for an order.
  7. Takeaway.com+ cannot be used on cash orders or those placed using Credit Card at Home or Bancontact at Home.
  8. Takeaway.com+ is subject to delivery availability.
  9. Takeaway Pay or Voucher cannot be used to purchase access to Takeaway.com+.
  10. Takeaway.com+ is intended for personal use only and will be subject to a fair use policy (whilst you can order as many times as you like we need to make sure unusual burdens are not being placed on the free delivery offering by ordering more than would be reasonably expected of someone using the service for personal use). Takeaway.com+ cannot be used for commercial purposes by resellers or other third parties.
  11. Additional promotional benefits, offers and rewards may additionally be made available from time to time, subject to any additional terms published alongside those offers or rewards.
  12. If you change your mind, you can cancel Takeaway.com+ immediately and for up to 14 days after the date of purchase (your cooling off period). You can request a cancellation by logging into your account and requesting to cancel Takeaway.com+, following which you will no longer receive Takeaway.com+. If you used your Takeaway.com+ membership e.g. you have benefitted from free delivery on orders during the cooling off period, we will reasonably reduce your refund to reflect the services provided during the cooling off period. We will provide any refund due to you as soon as possible and within 14 days of you telling us you've changed your mind. We will refund you by the method you used for payment. We don't charge a fee for the refund.
  13. We reserve the right to end your Takeaway.com+ membership at any time without a refund if we find that you are acting in breach of these Takeaway.com+ Terms including our fair use policy, as set out in paragraph 10 (above). Or are in breach of Takeaway.com’s Website Terms and Conditions.

Third party partnerships

  1. From time to time, Takeaway.com may partner with third party partners to offer additional benefits to customers of those partners. We reserve the right to amend or reserve these terms from time to time on reasonable notice to you.