Are your opening hours up-to-date? Ensuring your delivery and pickup hours are correct prevents orders coming in that your restaurant can’t process. On special days, such as holidays, you may want to close at a time that better suits you. Make sure you receive every potential order and avoid unnecessary customer dissatisfaction by setting accurate opening and custom hours.
Custom hours vs regular opening hours
Holiday coming up and want to close your restaurant earlier or later than normal? Custom hours allow you to adjust the time you open and close, on a specific date, without impacting your regular opening hours. You can add seperate custom hours for both delivery and pick-up, and even add time ranges if you need to close for a few hours during the day.
Regular opening hours are exactly that – they are your normal delivery and pick-up hours. These can be adjusted by day, time range, and separately for delivery and pick-up.
How do I view and adjust my opening hours?
Log into your Restaurant Portal and click on ‘My Restaurant’. Select Opening Hours and you’ll see ‘Custom hours’ and ‘Regular opening hours’.
For special opening hours
- Click ‘Add custom hours’
- Select the date you want to add custom opening hours
- Adjust your delivery and pickup times accordingly or close these options by clicking the relevant toggle button. Changes will only apply to the selected date
- Select your ‘Open from’ to ‘open till’ times. Need to close delivery or pickup for a few hours? Press the ‘+’ button to add time ranges.
- Click confirm and you’re done
For everyday open and close times
- Under Regular Opening Hours you’ll see all the days of the week
- Click the pencil icon under ‘Edit’, across from the specific day that you want to adjust
- You have freedom to adjust your Delivery and Pickup hours separately or you can close these options when you click the toggle button
- Click ‘+’ to add time ranges so you can close your restaurant for specific time periods during the day
- Click confirm and your opening hours are now set for the same day every week
