Convenience – a key reason why consumers order food. Today’s demands mean consumers have less free time to devote to cooking. That’s why when ordering, each step should be simple. From placing the order to the moment it arrives on their doorstep, the customer should be worry-free about their food.
One way in promoting a worry-free experience is to provide updates on the status of each order. Our Food Tracker® tool allows you to do just that. Letting your customers peer into the progress of their food is easy. Transparency of delivery times can provide ease of mind to your customers.
Why update delivery status?
Correctly updating delivery times will become a natural habit the more you do it. Here’s why you should ensure accurate delivery times are shown on the Food Tracker®.
Fewer questions from customers
If food doesn’t arrive on time you may expect phone calls from curious and hungry customers. Of course, your focus needs to be on preparing tasty food, especially during busy times. Help ensure you have this time by informing customers of delivery times from the beginning.
Promotes customer loyalty
For customers, being able to trust that their favourite restaurant will deliver on time is essential to building their loyalty. Be consistent and accurate when setting delivery times so your customers know they can count on you.
Better reviews for your restaurant
Long waiting times are not ideal, especially if you don’t know how long you have to wait. Customers who expect their meal in 30 minutes but receive it in 50, can be left feeling less satisfied. Accurate delivery times can mean happier customers and better reviews for your restaurant.
So, how does Food Tracker work?
You can select the desired delivery time with every order you receive. Try to keep the selected time as accurate as possible. Order running earlier or later than expected? Simply adjust the time by – or + 10 minutes in the customer’s order overview.
