I'm a Takeaway Pay admin

What is Takeaway Pay?

Takeaway Pay is our new B2B solution. Companies can now empower their employees with a digital allowance that gives them easy and instant access to food that fuels their performance. Check out our website for more information.

I have requested more information through the website, what now?

You will be contacted by our team within 2 business days.

I didn't receive an activation email, what can I do?

Please check your spam and other folders first. If you did not receive it anywhere, go to the Takeaway Pay login page and click "Forgot password?"

My account is blocked, what can I do?

Your account will be unblocked automatically after 1 hour. If you need any urgent assistance, please contact your Takeaway Pay account manager.

How can I edit allowances?

In employee settings, select the group you want to edit the allowances for. Then, click on the three dots on the top-right corner and choose "Edit." A pop-up will appear where you can edit the allowances.

I have added employees, but they don't see their allowance. What can I do?

It could be that your company is not active yet. If you see an activation banner at the top of the screen, this is the case. It could also be that the employees' group is not active. Select the group, click on the three dots and choose "Activate."
If everything is already active and the issue continues, please contact your Takeaway Pay account manager.

I have deleted an employee, but want to use their email address for another employee. How can I do this?

Unfortunately this is not possible, as the email address is linked to a personal Takeaway.com account.

I have added employees to a budget group during the month. How much allowance will they receive?

Currently, the employees will receive the full monthly allowance set for this budget group. We are working to change this to a proportional amount depending on the start date.

What permission levels are there for admins?

Main admin: all rights.
Admin: all rights except for managing admins.
Viewer: no editing rights.