Sodexo Card - NEW!
Can you refund my order paid by Sodexo that was not delivered?
Yes, your order can be refunded. If we request this within 24h after you placed the order, it can be refunded directly on your Sodexo Card. If we are past 24h after you placed the order, we will refund you with a voucher that you can use on your next order.
Can you refund a part of my order paid by Sodexo, as this order was only partially delivered?
Yes we can, however we cannot refund it on your Sodexo Card, but we will compensate for the missing item(s) with a voucher that you can use on your next order.
Can you refund my order paid partially by Sodexo in combination with voucher/Takeaway Pay/Bancontact/credit card/PayPal?
Yes we can. We will refund the amount to you on your credit card/Bancontact/voucher/Takeaway Pay/PayPal, only the part paid by Sodexo cannot be refunded on your Sodexo Card, so we will compensate that amount with a voucher that you can use on your next order.
Can I combine Sodexo payment with Takeaway Pay credit / voucher?
Yes, you can combine Sodexo with any online payment method, including Takeaway Pay and voucher.
Technically, you could even pay an order with Sodexo + Takeaway Pay + a voucher + another online payment method.
What happens if there is not enough credit on my Sodexo card to pay the order in full?
You can pay the rest of the amount with another online payment method.
Why do I have to pay the delivery fee with a different payment method?
Legally Sodexo and any other meal voucher, can only be used to buy food and drinks. That is why the delivery fee needs to be paid with another payment method.
What if I want to pay half of my order with Sodexo and the other half with Bancontact, even though I still have enough credit on my Sodexo card to pay the order in full?
If you decide to use your Sodexo Card to pay your order, it will take a maximum amount from your Card. Only if the credit on your Sodexo Card is not sufficient, you will be able to pay the rest with another online payment method.
If you have Takeaway Pay credit and/or a voucher however, those will be deducted.
Do I as a consumer pay a fee when I pay my order with my Sodexo Card?
You do not pay any fee if you order with Sodexo.
How can I filter the restaurants that accept Sodexo in the restaurant overview?
There's a filter in the restaurant list with restaurants who accept Sodexo Card as payment method.
Can I pay part of my order with Sodexo and part cash at the door?
No, every Sodexo order should be combined with an online payment method (only applicable if the Sodexo credit is not sufficient to cover the full order amount or if a delivery cost needs to be paid).
Can I combine my Sodexo payment with a Takeaway voucher?
Yes, it's possible to combine Sodexo with a Takeaway voucher.
Why can I only have the refund on my Sodexo Card in 24h and do I get a refund in voucher when it's more than 24h after I placed my order?
Unfortunately the system doesn't allow us to refund the order post 24h at the moment, as the payment has already been transferred to the restaurant in the meanwhile. We are looking into expanding that time window of 24h for the future. In the meantime we will compensate you with a voucher that covers the amount of your refund.
When are you implementing Edenred / Monizze as a payment method?
We are constantly looking for new payment methods to add to our platform so that you as a consumer have a great choice on how to pay for your order. Sodexo was a much requested payment method, which is why we have added it to our platform. We will not stop here, so keep an eye on our payment methods in the future and hopefully we will be able to add more soon.