Who is responsible for the food quality?
The restaurant is responsible for the quality (taste, temperature etc) of your food. Takeaway.com is only an intermediary and works as a channel to communicate your order to the restaurant. Takeaway.com's only responsibility is to send your order to the selected restaurant. This means that we have no influence on the quality of the food or on the delivery service.
If you are not satisfied with your order, contact the restaurant on the phone number provided in the confirmation email. You can also contact our customer service. We will transfer your complaint to the restaurant and ask them to get in touch with you as soon as possible.
How do I rate my order?
To review the quality of the food and the delivery service provided by the restaurants on our website we use a feedback system. The registered ratings appear on the website as stars under each restaurant's logo.
A couple of hours after placing your order, you receive an email from Takeaway.com. By clicking on the link provided in the email, you will be able to rate the delivery and the quality of your order. Your opinion is very important, it will help other customers make their choice while visiting our website.
The restaurant did not receive my order
You placed an order on Takeaway.com but the selected restaurant says that they have not received the order. In this case contact our customer service. We will immediately check if the order has been confirmed or not by the restaurant. Keep in mind that the transmission of an order can take up to maximum 15 minutes, depending on the restaurant's connection and how busy they may be.