Payment

How do I pay for my order?

Various payment methods are available on Pizza.be:

1. Cash (exact amount or more)
Select 'cash' on the checkout page and then pay the driver at your doorstep

2. Meal vouchers
Select "Meal voucher" on the checkout page and then pay the driver at your doorstep. Not every restaurant accepts meal vouchers as payment method, only those where the option "Meal voucher" is visible on the checkout page. Keep in mind that some restaurants do not return cash on payments with meal vouchers.

3. Credit card (American Express/Master Card/ VISA)
Select 'American Express', 'Master Card' or 'Visa' on the checkout page. Click on 'Place order'. You will then be redirected to takeaway.com's secure SSL pages to complete the payment. Once the payment is confirmed, the order arrives in our system and is directly communicated to the restaurant. Unfortunately we can't process credit card payments before 10:00 AM or after 10:50 PM. The reason behind this measure is to make sure that our Customer Services staff is present to properly handle and control all credit card payments.
Please note that payments with credit cards that were not issued in the EU may be refused if they do not meet European security standards.

4. Bancontact/Mister Cash
Select 'Bancontact/Mister Cash' ont the checkout page. Click on "Place order klik je op 'Plaats je bestelling'. You will be redirected to the payment interface of your own bank page, where you can securely finalize your payment. Once the payment is confirmed, the order arrives in our system and is directly communicated to the restaurant.

5. PayPal
Select 'PayPal'on the checkout page. Click on 'Place order'. You will be redirected to the secured PayPal-forms, where you can follow its instructions. Once the payment is confirmed, the order arrives in our system and is directly communicated to the restaurant.
Pizza.be only allows payments from verified PayPal users. You can verify your account when you log on to PayPal.

6. PayPal Reference Payment
If you are logged into your customer account on Takeaway.com, you can chose to link your PayPal account details with your Takeaway.com customer account. This option is offered on the final page. After you have successfully linked the two accounts and paid for your order with PayPal, your PayPal account details will have been saved. This means that the next time you place an order with Takeaway.com (and are logged in to your customer account), you do not need to fill in your PayPal account details nor verify your payment again. It is always possible to remove the PayPal account details from your Takeaway.com customer account. This option is available in the final page when you have logged into your customer account and chosen the PayPal payment option.

7. Bitcoin
To pay for an order using Bitcoin, please select the "Bitcoin" option and click "place order". You will then be redirected to our payment provider for Bitcoin, Bitpay . Here you will open your Bitcoin wallet and a payment request is sent. Bitcoins are traded for your payment of the order. To convert the Bitcoin payment, the current price of Bitpay is used. After a successful completion of your payment on Bitpay, you will be returned to our website. Your order enters our system and will be forwarded directly to the restaurant . Payments using Bitcoins do not have a transaction fee. In order to pay with Bitcoin, you need to install a digital wallet which is possible through special programs and apps that you can download.

8. Bank Card at home
Several restaurants offer the possibility to pay your order with your bank card from your doorstep with the use of their portable bank card terminal. In order to do this please select "Bank card at home". The delivery boy will bring along the portable bank card terminal which you will be able to use to pay your order with your card.

9. Credit card at home
Several restaurants offer the possibility to pay your order with your credit card from your doorstep with the use of their portable credit card terminal. In order to do this please select "Credit card at home". The delivery boy will bring along the portable credit card terminal which you will be able to use to pay your order with your card.

Do I have to pay transaction costs?

With Takeaway.com, you do not transaction costs.

My online payment failed

If you think the online payment has failed, always check if you have received a confirmation email. This email will enable you to see if your order has been submitted and if the order is already paid for or not.

The confirmation email is directly sent once the payment is complete. This may take a little longer if the payment is being processed by the bank, the credit card company or any other payment company. This can take up to 15 minutes.

If after 15 minutes you still have no confirmation email in your inbox, contact our customer service. They will tell you if the order and the payment have succeeded.

How secure are online payments?

When processing online payments on Takeaway.com we use secure SSL pages. This means that these pages ensure the protection of your personal and payment details. This way you can be sure that this information is only visible to you and to us, for the processing of your order.

How do I add a voucher to my order?

You can add a discount voucher to your order when filling in the order details in step 4. By clicking on 'Add voucher' a pop-up will open in which you can insert your voucher code. The discount on your order will be calculated instantly.

Our vouchers can only be used in combination with an online payment. Vouchers can never be paid out in cash. Vouchers are not cumulative.

What happens with my online payment after cancelation of my order?

If you cancel your order in time (before the restaurant is proceeding to prepare the order), or if the restaurant cancels your order, the paid amount will be refunded to your bank account, credit card or Paypal account. Depending on the chosen payment method this process can take up to 10 working days maximum. If you have paid using Bitcoins, please note that we do require your IBAN bank account number in order to refund the order amount. Please note If you wish to cancel your order and the restaurant already proceeded to cook and deliver your order we will be unable to refund your payment.

If you think you're entitled to a refund please contact our customer service.

Please note that if you wish to cancel your order and the restaurant already proceeded to prepare and/or deliver your order, we will be unable to refund your payment.

At what rate is my Bitcoin payment settled?

Bitcoin payments are charged at the then current price of our payment provider Bitpay.

At what price will my Bitcoin payment (full or partialy) be refunded if the order is cancelled?

If you paid for your order using Bitcoin and the order is cancelled, the refund is paid back to you in Euros as your original Bitcoin payment was converted into Euros . At the time of your order, the rate used for Bitcoin is the rate the refund is made. This amount will be refunded to a regular bank account . If you cancel our customer service department will ask for your IBAN account number and the name on this account. The details of the account must match the name with which the original order was placed.