Do I have to pay transaction costs?
With Takeaway.com, you do not transaction costs.
My online payment failed
If you think the online payment has failed, always check if you have received a confirmation email. This email will enable you to see if your order has been submitted and if the order is already paid for or not.
The confirmation email is directly sent once the payment is complete. This may take a little longer if the payment is being processed by the bank, the credit card company or any other payment company. This can take up to 15 minutes.
If after 15 minutes you still have no confirmation email in your inbox, contact our customer service. They will tell you if the order and the payment have succeeded.
How secure are online payments?
When processing online payments on Takeaway.com we use secure SSL pages. This means that these pages ensure the protection of your personal and payment details. This way you can be sure that this information is only visible to you and to us, for the processing of your order.
How do I add a voucher to my order?
You can add a discount voucher to your order when filling in the order details in step 4. By clicking on 'Add voucher' a pop-up will open in which you can insert your voucher code. The discount on your order will be calculated instantly.
Our vouchers can only be used in combination with an online payment. Vouchers can never be paid out in cash. Vouchers are not cumulative.
What happens with my online payment after cancelation of my order?
If you cancel your order in time (before the restaurant is proceeding to prepare the order), or if the restaurant cancels your order, the paid amount will be refunded to your bank account, credit card or Paypal account. Depending on the chosen payment method this process can take up to 10 working days maximum. If you have paid using Bitcoins, please note that we do require your IBAN bank account number in order to refund the order amount. Please note If you wish to cancel your order and the restaurant already proceeded to cook and deliver your order we will be unable to refund your payment.
If you think you're entitled to a refund please contact our customer service.
Please note that if you wish to cancel your order and the restaurant already proceeded to prepare and/or deliver your order, we will be unable to refund your payment.
At what rate is my Bitcoin payment settled?
Bitcoin payments are charged at the then current price of our payment provider Bitpay.
At what price will my Bitcoin payment (full or partialy) be refunded if the order is cancelled?
If you paid for your order using Bitcoin and the order is cancelled, the refund is paid back to you in Euros as your original Bitcoin payment was converted into Euros . At the time of your order, the rate used for Bitcoin is the rate the refund is made. This amount will be refunded to a regular bank account . If you cancel our customer service department will ask for your IBAN account number and the name on this account. The details of the account must match the name with which the original order was placed.