Takeaway.com only allows payments from verified PayPal users. You can verify your account when you log on to PayPal.
• Credit card: £ 0.50 on the total amount of the order.
These costs will be added to your order once you have selected a payment method. This covers the fees that banks charge for online payments. There are also costs due to the processing of the payment. Since takeaway.com is only an intermediary between the consumer and the restaurant, we ask the consumers to pay small transaction costs.
Takeaway.com is only an intermediary between you, the consumer, and the restaurant. As there is minimal financial gain we receive from each order, we must charge for the use of an online payment method. The costs cover the technical maintenance of the online payments, the transaction fees that banks charge, and our administrative costs for processing payments.
All websites charge these costs but they often directly add them to the sending and/or administrative costs. We choose to separate these costs so that the customers who are willing to use an online payment method have to pay them. We thank you for your understanding.
If you think the online payment has failed, always check if you have received a confirmation email. This email will enable you to see if your order has been submitted and if the order is already paid for or not.
The confirmation e-mail is directly sent once the payment is complete. This may take a little longer if the payment is being processed by the bank, the credit card company or any other payment company. This can take up to 15 minutes.
If after 15 minutes you still have no confirmation email in your inbox, contact our customer service. They will tell you if the order and the payment have succeeded.
When processing online payments on Takeaway.com we use secure SSL pages. This means that these pages ensure the protection of your personal and payment details. This way you can be sure that this information is only visible to you and to us, for the processing of your order.
You can add a discount voucher to your order when filling in the order details in step 4. By clicking on 'Add voucher' a pop-up will open in which you can insert your voucher code. The discount on your order will be calculated instantly.
Our vouchers can only be used in combination with an online payment. Vouchers can never be paid out in cash.
If you cancel your order in time (before the restaurant is proceeding to deliver the order), or if Takeaway.com or the restaurant cancels your order, the paid amount will be refunded to your bank account or credit card. Depending on the chosen payment method this process can take up to 10 days maximum. If you have paid using Bitcoins, please note that we do require your IBAN bank account number in order to refund the order amount. Please note If you wish to cancel your order and the restaurant already proceeded to cook and deliver your order we will be unable to refund your payment.
If you think you're entitled to a refund please contact our customer service.
Bitcoin payments are charged at the then current price of our payment provider Bitpay.
If you paid for your order using Bitcoin and the order is cancelled, the refund is paid back to you in GBP as your original Bitcoin payment was converted into GBP . Therefore the Bitcoin rate at the time of your order, is the rate used for the refund. This amount will be refunded to a regular bank account . If you cancel our customer service department will ask for your IBAN account number and the name on this account. The details of the account must match the name with which the original order was placed.